Evaluation of the Administrative Performance of the National Center for Sports Talent Care According to the Deming Model and Deming Prize (DEMING)

Abstract

This study aims to evaluate the administrative performance of the National Center for Sports Talent Care according to the Deming Model and Deming Prize for Total Quality. The descriptive method with a survey approach was applied on a sample of 377 administrative staff. A questionnaire developed according to Deming's criteria, with 50 items across 10 domains, was used for data collection. The results, showed that the administrative performance level was higher than the hypothetical mean. The future plans domain ranked first, followed by control, organization, and management. The study recommended implementing the PDCA cycle, documenting procedures (SOPs).